At Americana Restaurants, our purpose is building communities around the joy of food. Across 13 countries, this purpose shapes how we grow, operate, and deliver awesome experiences to our customers and stakeholders.
At Americana Restaurants, our core values are the foundation of everything we do. They guide how we work, treat each other, and serve our communities. By living these values every day, we create an environment where people can grow, succeed, and belong.
Our customers are at the heart of every decision we make. Customer obsession means listening closely to our Customers and Restaurant Teams, anticipating their needs, and delivering great experiences consistently across every brand and touchpoint. We are committed to exceeding expectations, whether in our service, food quality, or speed, and creating moments that inspire loyalty, delight, and repeat visits.
At Americana Restaurants, we lead with honesty, fairness, and respect in every interaction, whether with our customers, our people, or our partners. Integrity defines how we work and how we win. It strengthens trust across our restaurants, markets, and support functions, ensuring that every decision is guided by what is right, responsible, and aligned with our values and brand reputation.
We lead with initiative and take pride in every outcome. Through accountability, discipline, and a focus on solutions, we move the business forward and create lasting impact for our customers, our people, and our communities.
We stay curious, move fast, and continuously challenge the status quo. Agility and innovation enable us to respond to change with confidence, explore new possibilities,
and create smarter solutions that drive growth across our teams, brands, and markets.
We pursue excellence in everything we do. By maintaining high standards, staying disciplined, and committing to quality, we deliver exceptional experiences that builds customer trust, strengthens team performance, and upholds the reputation of our brands across every market we serve.
We collaborate across brands, markets, and teams to solve challenges and drive innovation faster. By bringing together diverse perspectives with openness and curiosity, we create smarter solutions, accelerate results, and deliver better experiences for our customers, our people, and our business.
40,000 employees. 13 markets. One spirit. At Americana Restaurants, we celebrate our people, our culture, and the joy of being together.
Life at Americana reflects who we are as a diverse, collaborative, and energetic team. Whether in our restaurants, offices, or community events, our people build lasting connections and create memorable experiences together.
We invest in potential, helping our people build skills, careers, and futures.
Grow
GrowOur GROW program accelerates the development of high-potential Restaurant General Managers through structured learning, leadership training, and real-world coaching. GROW prepares future Area Coaches to lead teams confidently, elevate performance, and drive sustainable growth across our markets, strengthening our pipeline of operational leaders.
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Lift
LiftLIFT program empowers Area Coaches with the skills to lead change, manage teams effectively, and drive stronger business results.
Edge
EdgeEDGE program empowers national talent in the UAE and Saudi Arabia by building skills, confidence, and leadership potential to prepare them for future leadership roles at Americana Restaurants.
Education For All
Education For AllOur Education For All = Food For All (EFA = FFA) platform unifies our regional education initiatives, offering dual education pathways in partnership with Ministries of Education, universities, and schools.
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AD Center
AD CenterAmericana Development (AD) Centers assess leadership readiness of high-potential talent through immersive simulations, provide tailored feedback, and accelerate their growth into future leadership roles.
Internship
InternshipOur structured internship program offers students real-world experience, mentorship from industry professionals, and exposure to our brands and culture across multiple functions.
With unmatched local knowledge and capabilities, we are dominant players in our core markets with plenty of headroom to grow. Our focus on team members and customers is central to our success.
We’re looking to better understand your problem-solving skills, decision making skills, and ability to execute and achieve results.
This is your chance to share your story; we want to know your experiences, your values, and what excites you about joining Americana Restaurants.
We make it official by offering you a role where you can thrive at Americana Restaurants.
From day one, you’ll be welcomed into our community with the tools, support, and training you need to thrive.
Every career is unique. The best way to know us is through our people. Real voices, real experiences, real impact.
Shift Supervisor
Shift Supervisor
Zamir joined Peet’s Coffee in 2023 through our People of Determination initiative, Zamir brought more than skills. He brought unwavering strength, a warm smile, and a sense of ownership that inspires everyone around him. His dedication stood out from day one, earning him a well-deserved promotion to Supervisor. Zamir’s leadership has created an inclusive environment and encouraged others with hearing and speaking impairments to join the team.
Today, he’s leading, training, mentoring, and building a community where everyone can thrive.
Call Center Manager
Call Center Manager
Abdallah joined Americana Restaurants in 1995 as a Team Member at KFC while still at university. He has grown into one of the key figures behind our operations in Jordan and Lebanon, leading public relations, delivery, and call center management across our three brands: KFC, Pizza Hut, and Hardee’s.
Abdallah launched Jordan’s first call center in 2004, expanding it from 5 branches to over 60. He’s helped the business navigate challenges from boycotts to COVID-19 and played a leading role in community service initiatives. “What makes Americana Restaurants special is that it treats everyone equally, regardless of title. Here, growth is real, and learning never stops,” Abdallah says.
And today, he continues to lead with purpose, proving that when dedication meets opportunity, it doesn’t just build a career… It builds an empire.Zamir’s journey is remarkable, proving that authentic leadership inspires beyond boundaries.
Area Coach
Area Coach
Mohamed began his journey with Americana Restaurants in 2006 as a Team Member, not knowing he was about to shape the future of the business. Over the years, he trained teams, opened new stores, and built a culture of performance and care across the UAE.
Today, as Area Coach, Mohamed’s leadership continues to elevate our teams, proving that when people are empowered to grow, the entire organization rises with them.
Restaurant General Manager
Restaurant General Manager
For one ambitious woman in Saudi Arabia, it started in 2018 with a dream. She faced every challenge head-on, from navigating a male-dominated environment to proving her leadership through grit, grace, and unmatched performance. With courage and capability, she pushed past every limit, embraced every challenge, and proved herself through excellence and unwavering commitment. That drive led her to make history, becoming the first Saudi woman to be appointed as a KFC Restaurant Manager. “At Americana, nothing is impossible. If your goal is the moon, we’ll help you land among the stars,” she says, now proudly mentoring the next generation of Saudi leaders. Alya’s story is not just about being first. It’s about opening doors for many more to follow.
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Marketing Senior Associate
Marketing Senior Associate
Elham Assad began her journey in 2009 at Hardee’s as a Guest Relations Officer. Fueled by determination, she stepped into marketing and helped shape the presence of Costa, Krispy Kreme, and Hardee’s. Today, she leads Pizza Hut’s marketing in Jordan while continuing to drive impact across brands. Elham doesn’t just love what she does; she lives it. Whether it’s developing new tools for stores, mentoring teams, or creating campaigns that customers love, she’s led with passion, consistency, and care.
“Americana is like my second home. The people are family, and I’m proud of everything we’ve built together,” she says. And it shows in every goal reached, every colleague supported, and every challenge turned into success.
DisclaimerWe are an equal opportunity employer, committed to building a diverse and inclusive workplace. Every individual is valued for their unique background, experience, and contribution.
Opportunities with Americana are shared through our careers page, select job boards, and accredited recruitment agencies. If you are ever unsure about the legitimacy of a role or agency, please confirm through our official channels.
Shift Supervisor
Zamir joined Peet’s Coffee in 2023 through our People of Determination initiative, Zamir brought more than skills. He brought unwavering strength, a warm smile, and a sense of ownership that inspires everyone around him. His dedication stood out from day one, earning him a well-deserved promotion to Supervisor. Zamir’s leadership has created an inclusive environment and encouraged others with hearing and speaking impairments to join the team. Today, he’s leading, training, mentoring, and building a community where everyone can thrive. Zamir’s journey is remarkable, proving that authentic leadership inspires beyond boundaries.
Call Center Manager
Abdallah joined Americana Restaurants in 1995 as a Team Member at KFC while still at
university. He has grown into one of the key figures behind our operations in Jordan and Lebanon, leading
public relations, delivery, and call center management across our three brands: KFC, Pizza Hut, and
Hardee’s.
Abdallah launched Jordan’s first call center in 2004, expanding it from 5 branches to over 60. He’s helped
the business navigate challenges from boycotts to COVID-19 and played a leading role in community service
initiatives.
And today, he continues to lead with purpose, proving that when dedication meets opportunity, it doesn’t
just build a career… It builds an empire.
Abdallah says,
“What makes Americana Restaurants special is that it treats everyone equally, regardless of
title. Here, growth is real, and learning never stops”.
Restaurant General Manager
For one ambitious woman in Saudi Arabia, it started in 2018 with a dream. She faced every challenge head-on, from navigating a male-dominated environment to proving her leadership through grit, grace, and unmatched performance. With courage and capability, she pushed past every limit, embraced every challenge, and proved herself through excellence and unwavering commitment. That drive led her to make history, becoming the first Saudi woman to be appointed as a KFC Restaurant Manager. “At Americana, nothing is impossible. If your goal is the moon, we’ll help you land among the stars,” she says, now proudly mentoring the next generation of Saudi leaders. Alya’s story is not just about being first. It’s about opening doors for many more to follow.
Area Coach
Mohamed began his journey with Americana Restaurants in 2006 as a Team Member, not knowing he was about to shape the future of the business. Over the years, he trained teams, opened new stores, and built a culture of performance and care across the UAE. Today, as Area Coach, Mohamed’s leadership continues to elevate our teams, proving that when people are empowered to grow, the entire organization rises with them.
Marketing Senior Associate
Elham Assad began her journey in 2009 at Hardee’s as a Guest Relations Officer. Fueled by determination, she stepped into marketing and helped shape the presence of Costa, Krispy Kreme, and Hardee’s. Today, she leads Pizza Hut’s marketing in Jordan while continuing to drive impact across brands. Elham doesn’t just love what she does; she lives it. Whether it’s developing new tools for stores, mentoring teams, or creating campaigns that customers love, she’s led with passion, consistency, and care. “Americana is like my second home. The people are family, and I’m proud of everything we’ve built together,” she says. And it shows in every goal reached, every colleague supported, and every challenge turned into success.
Our GROW program accelerates the development of high-potential Restaurant General Managers through structured learning, leadership training, and real-world coaching. GROW prepares future Area Coaches to lead teams confidently, elevate performance, and drive sustainable growth across our markets, strengthening our pipeline of operational leaders.
Our Education For All = Food For All (EFA = FFA) platform unifies our regional education initiatives, offering dual education pathways in partnership with Ministries of Education, universities, and schools. Through practical training, real-world experience, and meaningful opportunities, we empower youth to build future-ready careers and strengthen our talent pipeline across all the markets.
We empower our team members, restaurant managers, and leaders to operate our restaurants with passion, excellence, and speed, delivering exceptional service and memorable customer experiences.
We attract, develop, and engage the people of Americana, empowering over 40,000 employees across 13 countries to grow and succeed.
We shape the voice, personality, and presence of our brands across every touchpoint, building relevance, trust, and emotional connection with customers.
We expand the business through disciplined market planning, site selection, and store design that elevates the guest experience.
We drive digital reach and engagement to accelerate awareness, growth, and revenue throughout our app promotions to aggregator platforms.
We source ingredients, packaging, and services strategically, balancing quality, cost efficiency, and long-term value.
We translate customer insight into menu development, testing, and launches that keep our brands distinctive and competitive.
We protect the business through clear, practical legal guidance that supports growth, compliance, and strong partnerships.
We manage complex logistics to ensure that every restaurant receives the right products at the right time.
We ensure every bite meets the highest standards of safety, hygiene, and product excellence across all our markets.
We provide risk-based assurance, ensuring that systems and controls are strong, compliant, and continually improving.
We enable sustainable growth and confident data-driven decisions through financial insight, performance tracking, and disciplined planning.
We enable the digital backbone of our business, from POS systems and data platforms to innovation pilots that shape the future.